Shipping Policy — MANERU PICKLES

Welcome to MANERU PICKLES / మానేరు పచ్చళ్ళు. We prepare traditional homemade pickles, snacks, homemade foods, spice powders, and seasonal specials with care and deliver them to customers across India.

This Shipping Policy explains how we process and deliver orders placed through our website or official ordering channels.

1. Shipping Coverage

MANERU PICKLES provides delivery across India, subject to serviceability at the customer’s location.

Delivery availability may depend on the courier service and the customer’s complete address and pincode.

Before dispatch, customers should ensure that the delivery details provided are accurate and complete.

2. Order Processing

Our products are prepared in batches to maintain freshness and quality.

After an order is confirmed:

1. The order is reviewed and confirmed.
2. The product is prepared or arranged for dispatch.
3. The product is carefully packed.
4. The order is handed over to the applicable delivery partner.
5. The shipment is delivered to the customer’s provided address.

Preparation time may vary depending on product availability, order volume, seasonal demand, and bulk/custom orders.

3. Delivery Time

Delivery time may vary depending on:

• Customer location
• Product preparation time
• Courier availability
• Weather conditions
• Public holidays
• Festivals and seasonal demand
• Unforeseen circumstances

The estimated delivery timeline, where available, will be communicated during order confirmation.

Delivery timelines are estimates and are not guaranteed delivery dates.

4. Shipping Charges

Applicable shipping or delivery charges, if any, will be communicated or displayed during the ordering process.

Shipping charges may vary depending on:

• Delivery location
• Order size or weight
• Courier service
• Delivery method

5. Delivery Address

Customers are responsible for providing the correct:

• Name
• Mobile number
• House/Flat number
• Street/Village
• Mandal/District
• State
• Pincode

If incorrect or incomplete information causes a delivery failure, additional delivery charges or re-shipping may apply.

6. Courier Delays

Once an order has been handed over to a third-party courier or delivery partner, delivery is subject to that provider’s operational conditions.

Delays may occur because of:

• Weather
• Traffic
• Natural events
• Festivals
• Public holidays
• Remote-location delivery
• Courier operational issues
• Other circumstances beyond our reasonable control

MANERU PICKLES will make reasonable efforts to assist customers with delivery-related issues but cannot guarantee the performance of third-party courier services.

7. Damaged Packages

Customers should inspect the package when it is delivered.

If the package appears seriously damaged, leaking, or tampered with, please contact MANERU PICKLES as soon as possible.

For a damage-related complaint, we may request:

• Order details
• Photographs of the outer package
• Photographs of the product
• Photographs of the shipping label
• A description of the issue

Approved replacements or refunds will be handled according to our Returns & Refund Policy.

8. Wrong or Missing Products

If you receive an incorrect product or a product is missing from your order, contact us promptly after delivery.

Please provide your order details and photographs where requested so that we can investigate and resolve the issue.

9. Undelivered or Returned Shipments

If a shipment cannot be delivered because of an incorrect address, unavailable recipient, incorrect phone number, refusal to accept the package, or another customer-related issue, the shipment may be returned to us by the courier.

In such cases, re-shipping may require additional delivery charges.

10. Storage After Delivery

Our products, particularly pickles and homemade foods, require appropriate storage after delivery.

Customers should:

• Follow the storage instructions provided with the product.
• Use clean and dry utensils.
• Keep products properly sealed.
• Avoid introducing moisture or contamination.
• Consume products within the recommended shelf life.

MANERU PICKLES is not responsible for spoilage caused by improper storage or handling after delivery.

11. Bulk & Custom Orders

For bulk, festival, family-function, corporate, or seasonal orders, customers should contact us in advance.

Preparation and shipping timelines for such orders may differ from regular orders.

The estimated preparation and delivery timeline will be communicated during order confirmation.

12. Contact Us

For shipping or delivery-related questions, please contact:

MANERU PICKLES

Phone / WhatsApp:
+91  7780569733

Email:
manerupickles24@gmail.com

Address:
H No. 4-83,
Nerella Village,
Thangallapalli Mandal,
Rajanna Sircilla District,
Telangana – 505405

Business Hours:
Monday – Saturday: 9:00 AM – 7:00 PM
Sunday: Closed