Returns & Refund Policy — MANERU PICKLES
Last Updated: August 2026
At MANERU PICKLES / మానేరు పచ్చళ్ళు, our products are homemade and, in many cases, perishable food items. We prepare and pack each order carefully to maintain freshness, hygiene, quality, and authentic taste.
Because of the nature of our products, returns and refunds are subject to the conditions below.
1. Eligible Returns
Returns may be considered only in the following situations:
- The product was damaged during delivery.
- The wrong product was delivered.
- The product has a verified defect or quality issue.
Returns are not automatically accepted for every complaint. Each request will be reviewed by MANERU PICKLES.
2. Non-Returnable Situations
We generally do not accept returns or refunds for:
- Change of mind
- Personal taste preferences
- Products that have been opened or consumed
- Products spoiled because of improper storage
- Products damaged after delivery due to customer handling
- Incorrect storage or contamination after delivery
- Incorrect delivery information supplied by the customer
This is particularly important for homemade food products because their condition can change after delivery depending on how they are stored.
3. Damaged Products
If your order arrives damaged, leaking, or visibly tampered with, please contact us as soon as possible.
To help us investigate the issue, we may request:
- Order number/details
- Customer name and phone number
- Photographs of the package
- Photographs of the damaged product
- Photograph of the shipping label
- A brief description of the problem
We will review the complaint and determine whether a replacement or refund is appropriate.
4. Wrong Product Delivered
If you receive a product different from the one you ordered, contact us promptly.
After verification, we may provide an appropriate resolution, such as:
- Replacement with the correct product, or
- Refund for the affected product, where applicable.
5. Quality Complaints
If you believe that a product has a genuine quality or manufacturing issue, please contact us promptly after receiving the order.
Do not continue consuming a product that you believe may have a quality or safety issue.
We may request photographs, product details, batch information, or other information needed to investigate the complaint.
6. Refunds
Refunds are processed only after a return, damage, incorrect-product, or quality complaint has been reviewed and approved.
Where a refund is approved, the applicable amount will be communicated to the customer.
The time taken for the refunded amount to appear in the customer’s account may depend on the payment method or payment service provider.
7. Replacement
Where appropriate, MANERU PICKLES may choose to replace an eligible damaged, defective, or incorrectly delivered product instead of issuing a refund.
Replacement availability may depend on product availability.
If the same product is unavailable, an alternative resolution may be discussed with the customer.
8. Shipping Charges
Shipping or delivery charges may not be refundable in every situation.
Where a refund is approved because of an error attributable to MANERU PICKLES, the applicable refund treatment will be communicated during resolution.
For customer-related issues such as an incorrect address or improper handling after delivery, additional shipping or replacement charges may apply.
9. Storage Responsibility
Customers are responsible for following the storage instructions supplied with the product.
For pickles and other applicable products:
- Use a clean and dry spoon.
- Keep the container properly sealed.
- Prevent moisture or contamination.
- Follow the recommended storage instructions.
- Consume the product within the recommended shelf life.
MANERU PICKLES will not be responsible for spoilage caused by improper storage or handling after delivery.
10. Order Cancellation
Orders may be cancelled only where cancellation is possible before preparation or dispatch.
For bulk, custom, festival, or special orders, cancellation or modification may not be possible once preparation has begun.
Customers should contact us as soon as possible if they need to request a cancellation.
11. Refund Process
To request a return, replacement, or refund, contact us with:
Order Details:
Order number or relevant purchase information
Customer Details:
Name and registered mobile number
Issue:
Clear description of the problem
Supporting Evidence:
Photographs or other information requested by our team
We will review the request and communicate the applicable resolution.
12. Contact Us
For returns, replacements, refunds, or product complaints, contact:
MANERU PICKLES
Phone / WhatsApp:
+91 7780569733
Email:
manerupickles24@gmail.com
Address:
H No. 4-83,
Nerella Village,
Thangallapalli Mandal,
Rajanna Sircilla District,
Telangana – 505405
Business Hours:
Monday – Saturday: 9:00 AM – 7:00 PM
Sunday: Closed